Call Center Create Implementation
  • 16 Nov 2023
  • 2 Minutes to read
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Call Center Create Implementation

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Article Summary


The information on this page will walk you through how to create, store, and share a unique LeadiD for each lead that you generate within a Call Center platform.


The information below is a generic example of steps needed to implement Jornaya's script on your Call Center Form. To retrieve your organization's specific campaign script, please go to the  Jornaya Member Portal.

Step 1 - Store

Create an additional field in your database to store the LeadiD token with each lead that is generated on your site. LeadiD tokens are in the form of a globally unique identifier with 36 total characters

Step 2 - Hidden Input Field

Add a new hidden input field to each page of your lead generation funnel with "leadid_token" as the ID.

  • The LeadiD token will be automatically populated in the value when the script fires on the page.
  • This will allow you to call upon that ID and store its value within your database in the location you created in the previous step.
Value of Hidden Input
Be sure to leave the value field empty to allow a dynamic token to be populated.
<input id="leadid_token" name="universal_leadid" type="hidden" value=""/>

Step 3 - Reset Script

For Call Center implementations, it is important to ensure the Reset Script "f=reset" is implemented. This script allows a new LeadiD to be generated each time a lead is worked by the Call Center Agent within their call center platform.
Ensure you grab your organization-specific campaign script from the Jornaya Member Portal. When implementing the campaign script it should be placed after the /form tag and immediately before the end of the /body tag.

In order to ensure that a new LeadiD token is generated for each lead submission, the reset portion of the script should ONLY be placed on the first page of your Call Center lead funnel. The rest of the campaign script should remain on all other pages.


Step 4 - TCPA Disclosure Labels

TCPA Disclosure Labels (html tags) should be placed around the TCPA disclosure that the consumer is able to see on your webpage. This is an important step for Lead Buyers as they determine their TCPA Compliance Strategy.

For more information on the proper implementation of TCPA Disclosure Labels, please navigate to the How to Add Jornaya TCPA Label/Tags page.

Step 5 - Test & Post

**To validate and finalize testing visit our Implementation Testing page. Lastly, ensure that your lead buyer has specified the field name where you should post the LeadiD token from the LeadiD field you created. You will continue to deliver leads to your buyer(s) as you currently do, with this one additional identifier.

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