- 16 Nov 2023
- 2 Minutes to read
Call Center Create Implementation
- Updated on 16 Nov 2023
- 2 Minutes to read
The information on this page will walk you through how to create, store, and share a unique LeadiD for each lead that you generate within a Call Center platform.
The information below is a generic example of steps needed to implement Jornaya's script on your Call Center Form. To retrieve your organization's specific campaign script, please go to the Jornaya Member Portal.
Step 1 - Store
Create an additional field in your database to store the LeadiD token with each lead that is generated on your site. LeadiD tokens are in the form of a globally unique identifier with 36 total characters
Step 2 - Hidden Input Field
<form> ... <input id="leadid_token" name="universal_leadid" type="hidden" value=""/> ... </form>
Step 3 - Reset Script
For Call Center implementations, it is important to ensure the Reset Script "f=reset" is implemented. This script allows a new LeadiD to be generated each time a lead is worked by the Call Center Agent within their call center platform.
Ensure you grab your organization-specific campaign script from the Jornaya Member Portal. When implementing the campaign script it should be placed after the /form tag and immediately before the end of the /body tag.
In order to ensure that a new LeadiD token is generated for each lead submission, the reset portion of the script should ONLY be placed on the first page of your Call Center lead funnel. The rest of the campaign script should remain on all other pages.
Step 4 - TCPA Disclosure Labels
TCPA Disclosure Labels (html tags) should be placed around the TCPA disclosure that the consumer is able to see on your webpage. This is an important step for Lead Buyers as they determine their TCPA Compliance Strategy.
For more information on the proper implementation of TCPA Disclosure Labels, please navigate to the How to Add Jornaya TCPA Label/Tags page.
Step 5 - Test & Post
**To validate and finalize testing visit our Implementation Testing page. Lastly, ensure that your lead buyer has specified the field name where you should post the LeadiD token from the LeadiD field you created. You will continue to deliver leads to your buyer(s) as you currently do, with this one additional identifier.