EXCEPTIONAL SUPPORT
Do More With Our Customer Success & Support Services
Powerful data. Powerful people. Our success and support teams exist to help your organization get maximum value.
Project Plan
Achieve results quickly with a tailored approach & project plan to stay on track
Frequent Reviews
Uncover unique ways to optimize performance
Best Practices
Benefit from recommendations to avoid common mistakes
Deep Insights
Understand the value of your investment
Our Customer Success & Support Teams Are Here for You
Take a proven approach to realizing value and achieve your marketing goals by using our complimentary services:
Fast Onboarding
We’re dedicated to getting you up and running fast. Your customer success manager, implementation manager, and account executive will begin the partnership with a kickoff call to get you going as quickly as possible.
Initial Value Creation
Our team will help you understand the insights and identify trends so you can make data-driven decisions. We’ll guide you on the best actions to take right from the start.
Support at Your Fingertips
Our Help Center is your go-to for documentation, videos, API guides, how-tos, and direct access to our support team. We’re always ready to help by phone and email.
“[Verisk Marketing Solutions] captures the right data to keep our company’s legal risks at bay and their Customer Support Team is fantastic to work with!”
Kelly Topp
Director, Partner Success
eHealth
Stay Competitive
Our Resource Center details trends and insights to keep you competitive. In addition, our customers receive a monthly insights newsletter that includes tips, tricks, and videos. You also have access to thought leadership roundtables, our industry experts, and networking opportunities to meet new partners.
Deep Insights
We’ve designed dashboards that put instant insights into your hands. Real-time access to dashboards to review your data allows you to understand the trends and deep level insights into specifics around what’s happening to your leads or customers. All customers get access to Insight licenses as part of their subscription.
Our Success Promise to You
- We will respond within 24 hours
- Focus on your top priority: we won’t boil the ocean
- Prioritize your success over sales
- Be transparent
- Act as an extension of your team
Customer Success
- Consultative onboarding with playbooks and best practices
- Expertise that never goes away — we are with you on your life journey with Jornaya
- Collaborative approach with product and industry expertise
- Detailed reviews of dashboards and business goals
Support
- Quick implementation
- Ongoing support for services needed with a technical touch
- 800 number + support email address
- Simple + Quick requests for TCPA Compliance Reports
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