Requesting a Compliance Report & Visual Playback

Summary

This guide walks you through requesting a compliance report in MyJornaya. Compliance reports provide visibility into lead activity and are useful for complaint investigations or internal audits.

Steps to Request a Compliance Report

1. Log in to MyJornaya

   • Go to myjornaya.com and sign in with your account credentials.

2. Navigate to Compliance Reports

   • From the top menu, go to Reports > Compliance Reports.

     

3. Request a New Report

   • Click Request a Report to begin.

     

4. Select Report Type

   • Choose whether the request is for a Complaint or an Internal Audit.

     

5. Enter the LeadID Token

   • Provide the LeadID token for the lead you want to investigate.

   • ⚠️ Important: For the compliance report to include complete data, the LeadID token must already be queried in advance.

   • If the token has not been queried, follow the instructions here: My LeadID token wasn’t queried when requesting a compliance report.

6. Acknowledge the Disclaimer

   • Check the disclaimer box to confirm you understand the terms of requesting a compliance report.

7. Submit the Request

   • Click Submit Request.

   • Your request will appear in the Compliance Reports list.

   • The status will move from Processing → Success.

   • In some cases, the request may be routed to Support for assessment. This happens when the token was created by a publisher that requires notification before releasing the compliance report.

8. Download the Report

   • Once completed, the compliance report will be available to download as a PDF. The Visual Playback Link is included at the end of the report.

     

Access to MyJornaya

If you need access to myJornaya, please reach out to your Jornaya Customer Success Manager or vmssupport@verisk.com.

Do You Have Questions about the Compliance Report or Visual Playback?

Please visit our Frequently Asked Questions page about Compliance Reports and Visual Playbacks.