Monitoring File Upload Wizard

Video Overview

Step-by-Step Guide: Upload Your Monitoring File via myJornaya

1. Log into myJornaya and select the "Activate" tile/button.
   

   

2. Open the desired instance or create a new one by clicking the button in the top right-hand corner of the screen.
   

3. With the instance open, navigate to the first step to "Connect Your Data Source"

4. Click "Upload a File", select the desired Activate Monitoring File, then click "Open".

   
   

5. If the file is not in a valid activate format, map the appropriate fields by clicking on the "Map Fields" button.

6. Click the drop-down next to each of the fields and select the appropriate option based on the data that is present in that field as previewed at the top of the page. Below are the available options in the dropdown.

   

   1. As each column is mapped a preview of the output will be shown at the bottom of the screen showing what the data will be transformed into.

   2. If all of the fields are not mapped appropriately, the "Build and Validate" button at the bottom will not allow proceeding to the next step. If this is the case, please review all columns and confirm it adheres to the Activate Customer File Specification.

   3. If everything appears correct and the "Build & Validate File" button is unable to be selected, please email support@jornaya.com or contact your Jornaya CSM.

7. Once all mapping is complete click the "Build & Validate File" button to validate the file. NOTE: This does NOT upload the file.

   1. Success

      1. You will be able to click the "Upload File" button to complete the process

      2. Additionally, the transformed/mapped file can be downloaded the by selecting "Download Generated File" before it is uploaded.

   2. NOT Successful

      1. Your customer success manager will be in contact to resolve the issue.

      2. To review the validation error results follow the steps in the Activate Monitoring File Validation & Notifications article.