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Work that Matters for Customers Who Care:...

Being a part of the ecosystem that connects consumers with service providers in areas like higher education, lending, insurance, and auto comes with...

Create Customer Experiences that Count!...

Sawubona. This greeting in the Zulu tribe literally means: “I see you, you are important to me, and I value you.” Consider that, suggested Seth...

A Mortgage Broker Revival Could Be on the...

Mike Eshelman, Head of Consumer Finance at Jornaya, writes about technologies that are putting independent brokers on the same footing...

Mortgage Lead Gen: Today’s Market Changes are...

2019 promises to be a pivotal year in the digital transformation of mortgage lending. Leaders in this space recently examined trends that have the...

Behavioral Data & Artificial Intelligence:...

Behavioral Data & Artificial Intelligence: The Keys to Marketing Personalization appeared in Digital Dealer Magazine. Below is an excerpt. You...

Moving Beyond Lead Generation to Customer...

For years, the lead generation industry has been attempting to improve transparency—but it has never truly been achieved. Lead buyers lose...

The Art of MLO Happiness: Appreciation, Trust,...

Ways to keep your loan officers happy: Jornaya Head of Consumer Finance Mike Eshelman shares tips in The Art of MLO Happiness: Appreciation, Trust,...

Making the Home Buying Experience Better in...

Now more than ever, consumers are in control of the home purchase process. Lenders are responding by creating superior experiences—and the right...

Lender Education Is Key With VA...

Of the 21 million veterans and their families who live in the U.S., only six percent have bought or refinanced their home using a VA home loan in...