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Speaker presenting at Journey Summit with presentation slide of bats in flight.

Work that Matters for Customers Who Care:...

Being a part of the ecosystem that connects consumers with service providers in areas like higher education, lending, insurance, and auto comes with...
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Man speaking on stage at Journey Summit with "Ready Prepared" on screen behind him.

Create Customer Experiences that Count!...

Sawubona. This greeting in the Zulu tribe literally means: “I see you, you are important to me, and I value you.” Consider that, suggested Seth...
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A Mortgage Broker Revival Could Be on the...

Mike Eshelman, Head of Consumer Finance at Jornaya, writes about technologies that are putting independent brokers on the same footing...
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Victorian-style houses with ornate details and colorful facades.

Mortgage Lead Gen: Today’s Market Changes are...

2019 promises to be a pivotal year in the digital transformation of mortgage lending. Leaders in this space recently examined trends that have the...
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Red letter D with connected blue squares logo design.

Behavioral Data & Artificial Intelligence:...

Behavioral Data & Artificial Intelligence: The Keys to Marketing Personalization appeared in Digital Dealer Magazine. Below is an excerpt. You...
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Moving Beyond Lead Generation to Customer...

For years, the lead generation industry has been attempting to improve transparency—but it has never truly been achieved. Lead buyers lose...
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The Art of MLO Happiness: Appreciation, Trust,...

Ways to keep your loan officers happy: Jornaya Head of Consumer Finance Mike Eshelman shares tips in The Art of MLO Happiness: Appreciation, Trust,...
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Making the Home Buying Experience Better in...

Now more than ever, consumers are in control of the home purchase process. Lenders are responding by creating superior experiences—and the right...
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Lender Education Is Key With VA...

Of the 21 million veterans and their families who live in the U.S., only six percent have bought or refinanced their home using a VA home loan in...
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